Optional protection + priority service
Protect your SimVS. Protect your semester.
A dropped tablet. A stuck instructor. A new cohort of faculty. SimVS Care handles the moments that used to cost lab time. Year 1 is included with every new system, and Care is never required to keep purchased features working.
- Still $0 in required annual fees
- No automatic renewal
- No lockout, ever
Advance Replacement
A broken tablet shouldn't cost a school a semester
In a SimVS lab, the tablet is the monitor, the pump, and the defibrillator. When one gets dropped the week before check-offs, the cost isn't the hardware. It's the lab time between the break and the fix.
Care covers accidental damage, and Advance Replacement starts before the damaged device comes back: we get a replacement moving instead of waiting on a return, an inspection, and a purchase order.
Every new system includes a 1-year hardware warranty for covered defects. Care continues confirmed defect coverage after that warranty and adds accidental-damage coverage with Advance Replacement. Confirmed defects do not use the annual accidental-damage replacement pool.
Included with every new system
Year 1 of Care is already yours
Every new SimVS system includes a full year of Care: the replacement coverage, the priority line, the live onboarding, the check-up. Use it for a year, then decide by invoice whether it earned its keep. No card on file, no automatic renewal, and your system works either way.
Priority support
A response from a person within one business day
Every SimVS customer can reach us by email. Care members get a direct line to a person, three ways.
SimVS Care members
Phone
Call and talk to the Care team
Email
Priority handling in the Care queue
Zoom
Screen-share a live session with a specialist
A human response within one business day, whichever channel you choose.
Standard
Email
Email-based support, plus self-serve guides and product manuals
Standard support keeps every system running. It just isn't a direct line, and it waits in the same queue as everyone else.
Onboarding and the annual check-up
Your faculty change. Your lab shouldn't skip a beat.
Care starts with live onboarding: a SimVS team member sets up the system with you and trains your faculty together, instead of leaving everyone to the guides.
Then, once a year, we come back. The check-up reviews how the lab is using the system, updates the devices, and brings new faculty up to speed before the semester starts. When instructors turn over, the lab doesn't start from zero.
Care also unlocks designated SimVS Portal features. Today those include tools such as browser-based scenario creation and drug-library management; future capabilities may include AI-assisted scenario tools and curriculum resources. Full on-tablet creation stays available without Care.
Standard and Care
What every system includes, and what Care adds
The left column shows what every customer receives without an annual Care payment. Any time-limited coverage is labeled, and the standard offer doesn't shrink when Care exists.
| Standard (included) | SimVS Care (optional) | |
|---|---|---|
| System use | Works without an annual payment | Same full system use |
| Software updates | Generally released updates for supported systems | Same generally released updates |
| Tablet protection | 1-year hardware warranty for covered defects | Continuing defect coverage + accidental damage and Advance Replacement |
| Support | Email support | Phone, email, and Zoom with a one-business-day response |
| Onboarding | Self-serve guides | Live onboarding with the SimVS team |
| Creation tools | Full on-tablet creation | On-tablet + designated SimVS Portal features |
| Lab check-up | — | Included yearly |
| New releases | Standard release | Early access |
After the included year
Renew only if it earned its keep
Renewal is handled by approved invoice, the way schools actually buy. Multi-year prepays can go on your original purchase order, useful when grant funding is available now. Your Care pricing comes with your system quote.
If Care lapses, purchased software and full on-tablet tools keep working. Care-only services end, and events during a lapse are not covered. There is no software lockout.
Coverage limits, exclusions, and renewal rules are detailed in the SimVS Care Service Terms.
- 1
Year 1 of Care comes with your new system.
- 2
Near the end of the year, we send a renewal invoice for approval. Renew, or don't.
- 3
Prefer to settle it up front? Prepay three years (Years 2 through 4) or five (Years 2 through 6) on your original purchase order.
- 4
Your rate stays locked while coverage is continuous, including renewal within the 60-day late-renewal window.
FAQ
Common questions
Is SimVS Care a subscription?
No. Your SimVS system is a one-time purchase. Care is an optional protection and priority-service plan, not the price of keeping purchased software or on-tablet features enabled. Generally released updates and standard email support continue for as long as you own a supported SimVS system.
What happens if I don't renew?
Purchased software and on-tablet features keep working. Care services like Advance Replacement, continuing defect coverage, priority support, designated SimVS Portal features, and the annual check-up end when coverage expires. Renewal completed within 60 days keeps the locked rate and avoids the accidental-damage waiting period, but events during the uncovered gap are not covered.
Does early access mean everyone else gets updates late?
No. Generally released updates remain available for supported systems. Where offered, Care customers may try selected new emulations or SimVS Portal features earlier, subject to compatibility and availability.
Which systems can add Care?
Care is quoted alongside your SimVS system, and Year 1 is included with every new system. Ask us about Care for your specific configuration when you request a quote.
I already own a SimVS system. Can I get Care?
Yes, for eligible systems in working order. Support and other service benefits begin when Care is purchased. Accidental-damage protection begins 30 days later and covers only later events. Tell us what you own and we'll confirm eligibility.
How do I pay and renew?
Every new-system quote includes Year 1 of Care at no added charge. Paid renewal or prepay options are added only when requested. After Year 1, renew by approved invoice, or prepay: a three-year prepay covers Years 2 through 4, and a five-year prepay covers Years 2 through 6. Your rate remains locked while coverage is continuous, including a renewal completed within the 60-day late-renewal window.
Ready to protect your SimVS?
New systems include Year 1 of Care automatically. Already running SimVS? Tell us what you own and we'll follow up with options.